- Last Updated on Monday, 10 March 2014 16:45
Berlin: On Rwanda’s 13th participation at the ITB, for the first time, Northern corridor countries Kenya, Rwanda and Uganda shared one pavilion in which they launched the single tourist visa. This came as a result of a Heads of States summit that was held in Kampala recently where it was agreed that the single Tourist Visa, which will ease travel for visitors going to the region, be launched at the ITB-Berlin, 2014.
The 3 countries were ranked among the top 5 countries at the ITB Berlin Fair where each of the countries showcased different iconic attractions and traditional dancers revealing diversity of the East African destination.
Speaking on behalf of the delegation that represented Rwanda at ITB- Berlin, 2014; the CEO of the Rwanda Development Board Ambassador Valentine Rugwabiza said that;
“This recognition is important as it is evidence that the market is responding positively to our region. Being in the top 5 among 200 African exhibitors is proof that our region is a preferred destination on the continent. We will continue to work together to reap fruits from these new arrangements in the northern corridor.”
Rwanda, represented by Rwanda Development Board, was selected best continental exhibitor at the ITB (Internationale Tourismus Börse) yesterday in Berlin. Others in this category include Burundi (2nd), Kenya (3rd) and then followed by Uganda (5th).
Countries were evaluated according to numerous criteria such as; interactivity, authenticity, creativity, sustainability, design of the stand, and service quality, among others.
Speaking about what made Rwanda shine; Ambassador Rugwabiza pointed out Rwanda’s exhibitors that were knowledgeable, interactive with clients, approachable, the uniqueness of the stand, the ambience and the traditional dance entertainment from the Rwanda National ballet.
Rwanda also emerged top continental winner at the ITB Berlin Tourism Fair in 2010, 2009, 2008, and 2007. In 2009 it was the only African country to be honored with one of the seven outstanding awards at the World Travel Market (WTM) Exhibition in London for excellent Customer service, professionalism and doing business atmosphere at the stand.
Last year, the Rwanda Tourism sector attracted over 1,137,000 visitors and generated US$293.6 million USD which indicated a 4% increase compared to the same period in 2012.
- Last Updated on Thursday, 18 April 2013 08:54
In line with the Government effort to continue to improve quality of services and standards in the accommodation sector, Rwanda Development Board is in preparation for the second phase of classifying other accommodation establishments.
In this regard, Rwanda Development Board conducted inspection on likely classifiable accommodation establishments to establish their status. One to one meetings with the owners/Managers of those establishments were also held and it was jointly agreed that the missing essential items for classification should be fulfilled before November 2012 so that by the time the second classification exercise starts, accommodation establishment will have prepared your for better star ratings.
Through this awareness and consultative seminar, the current status of the likely classifiable accommodation will be presented to prepare accommodation establishment owners for the planned classification exercise.
The meeting took place on 27th February 2013 in Kigali City at Chez Lando Hotel.
- Last Updated on Thursday, 21 February 2013 12:37
To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.
“TripAdvisor is pleased to honor exceptional businesses for consistent excellence, as reviewed by travellers on the site,” said Christine Petersen, president of TripAdvisor for Business.
“The Certificate of Excellence award gives highly rated establishments around the world the recognition they deserve. From exceptional accommodations in Beijing to remarkable restaurants in Boston, we want to applaud these businesses for offering TripAdvisor travellers a great customer experience.”
- Last Updated on Thursday, 21 February 2013 12:38
|Participants at Lemigo Hotel during the training|
In preparation for the second phase of classification and grading of hotels in the country, Rwanda Development Board through Tourism and Conservation department organized a three day seminar to train hotels that have been identified to be assessed for the star awarding.
The seminar was held at Lemigo Hotel in Kigali City from 10th to 12th October 2012 and it attracted about 60 hotel managers. While officiating the training Mr. Werabe Emmanuel Head of Quality and Standards Division in RDB stated that “the primary objective of the training seminar was to prepare the managers of accommodation establishments for the second phase of grading and classification of accommodation establishments and also to make them aware of the standards for services delivery and customer care.
The classification system brings out different aspects of service delivery essential for customer satisfaction. It covers both physical and tangible characteristics of accommodation establishments such as location, dimension of rooms, supplies in the rooms, frequency of change of linen as well as non-tangible elements such as style, elegance, comfort, finish and luxury. The criteria also cover social contacts such as staff qualification, grooming and communication skills
Classification and grading of hotels is one of the tools that will continue to raise standards in the hospitality industry. Rwanda has so far seen 31 accommodation establishments graded and awarded stars ranging from One Star to Five stars.
Hotels form an integral part of the Tourism industry and the government of Rwanda has prioritized the Tourism sector as one of the key pillars for our country’s economic development and indeed Tourism has been the leading foreign exchange earner since 2007 having generated $251M in 2011.
- Last Updated on Thursday, 21 February 2013 12:36
In an effort to stimulate tourist revenue in the 4Q 2012, RDB is working with tourism sector firms to provide promotion packages surrounding various tourism products offered by RDB. The pilot promotion for this concept is in Nyungwe area.
Rwanda Development Board (RDB)
Nyungwe Forest Lodge (NFL)
Nyungwe Top View Hill Hotel (NTVHH)
There are two options, depending on which hotel the guest choses to stay at. The package is for 2 night stay full board, flight from Kigali to Kamembe and vice-versa, airport tranfers, and one free park pass at any of the Nyungwe area RDB products except Chimpanzees tracking. This offer is valid from 19 November 2012 through 31 January 2013. The free park permit is only released upon presentation of at least proof of accommodation in either Nyungwe Forest Lodge (NFL) or Nyungwe Top View Hill Hotel (NTVHH).
Flight at either 7:00am or 2:30pm from Kigali to Kamembe on Rwandair.
Pick up by NFL transport to Lodge. Transport available for hire for touring RDB park products. Guest presents Lodge reservation at Park where they will be stamped as ‘used’. Additional park products will be charged the normal rate given the guests residence status. Meals and two nights stay included at NFL and return transport on the third day provided back to Kamembe airport.
PROMOTION PRICE: $459 USD
Flight at either 7am or 230pm from Kigali to Kamembe on Rwandair.
Pick up by NTVHH transport to Hotel. Transport available for hire for touring RDB park products. Guest presents Hotel reservation at Park where they will be stamped as ‘used’. Additional park products will be charged the normal rate given the guests residence status. Meals and two nights stay included at NTVHH and return transport on the third day provided back to Kamembe airport.
PROMOTION PRICE: $ 409 USD
Please download promotion leaflet here