- Last Updated on Thursday, 18 April 2013 08:54
In line with the Government effort to continue to improve quality of services and standards in the accommodation sector, Rwanda Development Board is in preparation for the second phase of classifying other accommodation establishments.
In this regard, Rwanda Development Board conducted inspection on likely classifiable accommodation establishments to establish their status. One to one meetings with the owners/Managers of those establishments were also held and it was jointly agreed that the missing essential items for classification should be fulfilled before November 2012 so that by the time the second classification exercise starts, accommodation establishment will have prepared your for better star ratings.
Through this awareness and consultative seminar, the current status of the likely classifiable accommodation will be presented to prepare accommodation establishment owners for the planned classification exercise.
The meeting took place on 27th February 2013 in Kigali City at Chez Lando Hotel.
- Last Updated on Thursday, 21 February 2013 12:38
|Participants at Lemigo Hotel during the training|
In preparation for the second phase of classification and grading of hotels in the country, Rwanda Development Board through Tourism and Conservation department organized a three day seminar to train hotels that have been identified to be assessed for the star awarding.
The seminar was held at Lemigo Hotel in Kigali City from 10th to 12th October 2012 and it attracted about 60 hotel managers. While officiating the training Mr. Werabe Emmanuel Head of Quality and Standards Division in RDB stated that “the primary objective of the training seminar was to prepare the managers of accommodation establishments for the second phase of grading and classification of accommodation establishments and also to make them aware of the standards for services delivery and customer care.
The classification system brings out different aspects of service delivery essential for customer satisfaction. It covers both physical and tangible characteristics of accommodation establishments such as location, dimension of rooms, supplies in the rooms, frequency of change of linen as well as non-tangible elements such as style, elegance, comfort, finish and luxury. The criteria also cover social contacts such as staff qualification, grooming and communication skills
Classification and grading of hotels is one of the tools that will continue to raise standards in the hospitality industry. Rwanda has so far seen 31 accommodation establishments graded and awarded stars ranging from One Star to Five stars.
Hotels form an integral part of the Tourism industry and the government of Rwanda has prioritized the Tourism sector as one of the key pillars for our country’s economic development and indeed Tourism has been the leading foreign exchange earner since 2007 having generated $251M in 2011.
- Last Updated on Thursday, 21 February 2013 12:36
In an effort to stimulate tourist revenue in the 4Q 2012, RDB is working with tourism sector firms to provide promotion packages surrounding various tourism products offered by RDB. The pilot promotion for this concept is in Nyungwe area.
Rwanda Development Board (RDB)
Nyungwe Forest Lodge (NFL)
Nyungwe Top View Hill Hotel (NTVHH)
There are two options, depending on which hotel the guest choses to stay at. The package is for 2 night stay full board, flight from Kigali to Kamembe and vice-versa, airport tranfers, and one free park pass at any of the Nyungwe area RDB products except Chimpanzees tracking. This offer is valid from 19 November 2012 through 31 January 2013. The free park permit is only released upon presentation of at least proof of accommodation in either Nyungwe Forest Lodge (NFL) or Nyungwe Top View Hill Hotel (NTVHH).
Flight at either 7:00am or 2:30pm from Kigali to Kamembe on Rwandair.
Pick up by NFL transport to Lodge. Transport available for hire for touring RDB park products. Guest presents Lodge reservation at Park where they will be stamped as ‘used’. Additional park products will be charged the normal rate given the guests residence status. Meals and two nights stay included at NFL and return transport on the third day provided back to Kamembe airport.
PROMOTION PRICE: $459 USD
Flight at either 7am or 230pm from Kigali to Kamembe on Rwandair.
Pick up by NTVHH transport to Hotel. Transport available for hire for touring RDB park products. Guest presents Hotel reservation at Park where they will be stamped as ‘used’. Additional park products will be charged the normal rate given the guests residence status. Meals and two nights stay included at NTVHH and return transport on the third day provided back to Kamembe airport.
PROMOTION PRICE: $ 409 USD
Please download promotion leaflet here
- Last Updated on Thursday, 21 February 2013 12:37
To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.
“TripAdvisor is pleased to honor exceptional businesses for consistent excellence, as reviewed by travellers on the site,” said Christine Petersen, president of TripAdvisor for Business.
“The Certificate of Excellence award gives highly rated establishments around the world the recognition they deserve. From exceptional accommodations in Beijing to remarkable restaurants in Boston, we want to applaud these businesses for offering TripAdvisor travellers a great customer experience.”
- Last Updated on Thursday, 21 February 2013 12:34
On 27th September 2012 Rwanda joined the rest of the World to commemorate the World Tourism Day.
The Rwanda Development Board used this opportunity to increase awareness among fellow Rwandans on some of the Tourism Attractions. A 3 day familiarization trip of 30 including journalists and other marketing partners was organized in Nyungwe National Park.
Throughout this trip journalists experienced the main tourism attractions in Nyungwe. It was exciting to see how amazed the journalists were at the variety of activities that Nyungwe offers.
We realized that so much is still unknown mainly to our own people who are key partners in promoting our destinations. By the number of articles and videos that have been shared with us after just few days, we are conscious of the huge potential that we have in marketing our vast variety of products. We are yet to educate our own brothers and sisters and have put it high on our agenda. Our theme for the last two years as we celebrate World Tourism Day has been Tourism - It begins with You. Needless to say that today more than ever this theme is still valid.
We are confident that we will see more Rwandans discovering their own country and we will continue to endeavor to share with them any information about our beautiful sites that the Land of a Thousand Hills offers.